Support | Peblar

Peblar charges are built to work. Everywhere, at all times. They’ve been tested under extreme circumstances and apply to all safety requirements. Then again, life happens, and so do incidents. On this page, we’ll help you fix your problem or contact the right person.

Need help straight away? Contacting your installer is always the quickest solution.

FAQs

Troubleshooting FAQs Installation FAQs Home Charging FAQs Business Charging FAQs Residential Charging FAQs Fleet Charging FAQs White Label FAQs

Frequently Asked Questions

Below, you’ll find a list of frequently asked questions about our home and business chargers.

: After an issue occurs, please follow the steps below.

Contact your installer/reseller for support.

If they are unable to resolve the issue, they will reach out to us directly.

You may be instructed to download a diagnostic file and send it to us.

If instructed, please follow the steps in the videos below. We prepared 3 videos for 3 different devices for you to take this action.

iOS

Android

PC
: You can adjust various settings through the web interface. Here is a list of actions you can take:

Adjust LED preferences

Customize sound settings

Manage authorization settings (for unmanaged boxes)

Update passwords s

Set personalized charging schedules

Fine-tune network configurations

Download software updates

: The Peblar charger is very easy to install. On average, installers need 30 minutes at most.
: These are the required tools to install a Peblar charger:

Number Tool

1 Power drill with 8mm drill bit

2 Cable cutter

3 Wire stripper

4 Torx screwdriver T10 / T20 / T 30

5 Spirit level
: The load balancing kit consists of three split-core CT coils placed around the main cables above the main circuit breaker. These CT coils measure the used current per phase and communicate this to the charger via a hardwired connection. You can find information on the load balancing kit installation in the manual that Peblar provides.
: During commissioning, you can configure any charger as a leader or follower. To guarantee optimal flexibility for the installer, there’s no distinction in our product range in that regard.

In a group of chargers, only one Peblar charger can be configured as a leader; the other chargers should be installed as followers. When commissioning the leader, you can indicate how much current there’s available for the group of chargers. When this is done for all chargers in the group, the leader will evenly distribute the available current and ensure that the group will not exceed the given threshold.
: Not connected to the backoffice: After the commissioning steps in the web interface, the charger should reboot. When the reboot and commissioning are successful, the light on top of the charger will turn green.

Connected to the backoffice: After the commissioning steps in the web interface, the charger should reboot. When the reboot and commission are successful, the light on top of the charger remains yellow. The charger then sends a notification to the back office. The CPO should change the availability of the charger to ‘Operative’. After this step, the LED's light turns green, and the charger is ready to use.
: The charger's display shows a variety of information; see the picture below. Also, when the charger boots, it shows the hash of the meter and the total charged energy over a lifetime.
: Yes, that’s possible. In the web interface of the charger, you can make reconfigurations at any time by performing a recommission. You can also remotely change the Peblar Home Plus settings via OCPP when connected to the back office.
: You can adjust various settings through the web interface. Here is a list of actions you can take:

Adjust LED preferences

Customize sound settings

Manage authorization settings (for unmanaged boxes)

Update passwords s

Set personalized charging schedules

Fine-tune network configurations

Download software updates
: Certainly! Just navigate to the 'Smart Charging' tab in the web interface and choose the 'Scheduled Charging' option. This feature allows you to designate specific time frames for both weekdays and weekends, ensuring your charging happens exactly when you want it to.
: For iOS:
1. Open Safari and go to the web interface.
2. Tap the "Share" button (a square with an arrow pointing up).
3. Select "Add to Home Screen."

For Android:
1. Open Chrome and go to the web interface.
2. Tap the three vertical dots in the upper-right corner.
3. Choose "Add to Home screen." (Note: Steps for Android may vary based on device model or browser used.)

: The light on top of the charger can take on several colours, each indicating the status of the charger.

Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.

Blinking red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.

Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed.

Solid blue: The charger is connected to the EV and ready to start the session.

Pulsating blue: The charging session is ongoing, and power is being delivered to the EV.

Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge.

Blinking green: the EV is authorised to charge.

No colour visible: The LED feedback is put at 0%, or the power is down.
: The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime
: Connecting the charger to Wi-Fi or ethernet is helpful since it allows you to access the charger through your browser by entering your unique Peblar IP or ID address. You can choose smart charging modes, which can save unnecessary costs. A Wi-Fi or ethernet connection is required for load balancing with a P1 dongle. The Peblar supports this functionality.
: Yes, the Peblar charger can perform load balancing in multiple ways. For example, it can execute this charging strategy using the CT coils. These coils are connected to the charger and placed over the three main wires under the main circuit breaker. Another way is to read out the smart meter using a P1 interface and connect this interface to the Peblar charger. In a future firmware update, Peblar will also support reading out Modbus meters. The Peblar charger will then be able to perform load balancing based on the information received from these meters.
: The Peblar Home Plus charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.
: To determine your Peblar charger type, look at the label on the side of the product. This should say either 'Peblar Home' or 'Peblar Home Plus'.

You can access the web interface and go to the 'installation' tab to observe how your charger is configured. Here, you can also find all the information about the installer's installation.
: The one-page user manual contains information about how to log in to the charger. You can connect to the WLAN of the charger using the information on the label.
: You can adjust various settings through the web interface. Here is a list of actions you can take:

Adjust LED preferences

Customize sound settings

Manage authorization settings (for unmanaged boxes)

Update passwords s

Set personalized charging schedules

Fine-tune network configurations

Download software updates
: Certainly! Just navigate to the 'Smart Charging' tab in the web interface and choose the 'Scheduled Charging' option. This feature allows you to designate specific time frames for both weekdays and weekends, ensuring your charging happens exactly when you want it to.
: For iOS:
1. Open Safari and go to the web interface.
2. Tap the "Share" button (a square with an arrow pointing up).
3. Select "Add to Home Screen."

For Android:
1. Open Chrome and go to the web interface.
2. Tap the three vertical dots in the upper-right corner.
3. Choose "Add to Home screen." (Note: Steps for Android may vary based on device model or browser used.)

: The light on top of the charger can take on several colours, each indicating the status of the charger.

Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.

Blinking red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.

Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed.

Solid blue: The charger is connected to the EV and ready to start the session.

Pulsating blue: The charging session is ongoing, and power is being delivered to the EV.

Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge.

Blinking green: the EV is authorised to charge.

No colour visible: The LED feedback is put at 0%, or the power is down.
: The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime
: The Peblar Business charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.
: The Peblar Business charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.
: The Peblar business can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO).
: Yes, the Peblar Business is compatible with both pole and wall mounting.
: The Peblar contains a pre-defined set of parameter values to establish a successful connection to one of the compatible back offices. The installer only needs to add the domain of the charge point operator (CPO) during the commissioning process so that the Peblar charger is added to the desired charge point manager.

: Yes, the Peblar charger can be used underground. It’s strongly advised to connect the charger with an ethernet cable so it doesn’t depend on the mobile network connection.
: The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime
: The Peblar can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.
: The Peblar supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.
: The Peblar Home Plus and Peblar Business chargers can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO). All Peblar variants can be updated in the local web interface.
: Yes, the Peblar is compatible with both pole and wall mounting.
: The end-user or installer of the charge point can add or remove the allowed Tag IDs in the web interface for local usage. This can be done in a CPO environment when the charge points are connected to a back office.

: The light on top of the charger can take on several colours, each indicating the status of the charger.

Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.

Pulsing red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.

Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed.

Solid blue: The charger is connected to the EV and ready to start the session.

Pulsing blue: The charging session is ongoing, and power is being delivered to the EV.

Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge.

Blinking green: the EV is authorised to charge.

No colour visible: The LED feedback is put at 0%, or the power is down.
: The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime
: The Peblar charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.
: The Peblar charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.
: The Peblar charger can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO).
: Yes, the Peblar charger is compatible with both pole and wall mounting.

: The light on top of the charger can take on several colours, each indicating the status of the charger.

Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.

Pulsing red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.

Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed.

Solid blue: The charger is connected to the EV and ready to start the session.

Pulsing blue: The charging session is ongoing, and power is being delivered to the EV.

Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge.

Blinking green: the EV is authorised to charge.

No colour visible: The LED feedback is put at 0%, or the power is down.
: The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime
: The white label charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.
: The white label charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.
: The white label charger can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO).
: - Color of covers

- Features in feature list

- Web interface

- Manual

- Packaging

- Logo

- Mechanics

Can’t find what you’re looking for?

If the troubleshooting and FAQs didn’t solve the issue and you can’t reach your installer, our support team will be happy to help.

Contact Support

Peblar Help Centre

FAQs

Frequently Asked Questions

Troubleshooting

Installation

Home Charging

Business Charging

Residential Charging

Fleet Charging

White Label Charging

Can’t find what you’re looking for?

Number	Tool
1	Power drill with 8mm drill bit
2	Cable cutter
3	Wire stripper
4	Torx screwdriver T10 / T20 / T 30
5	Spirit level