Peblar Help Centre

Frequently Asked Questions

Below, you’ll find a list of frequently asked questions about our home and business chargers.

Troubleshooting

My charger is not working, what should I do?

After an issue occurs, please follow the steps below.

• Contact your installer/reseller for support. 
• If they are unable to resolve the issue, they will reach out to us directly. 
• You may be instructed to download a diagnostic file and send it to us. 
• If instructed, please follow the steps in the videos below. We prepared 3 videos for 3 different devices for you to take this action.

• • iOS
  • Android
  • PC

 

Which settings can I change on my web interface?

You can adjust various settings through the web interface. Here is a list of actions you can take: 

• Adjust LED preferences

• Customize sound settings

• Manage authorization settings (for unmanaged boxes)

• Update passwords

• Set personalized charging schedules

• Fine-tune network configurations

• Download software updates

Installation

How little does it take to install a Peblar?

The Peblar charger is very easy to install. On average, installers need 30 minutes at most.

Which back offices does Peblar support?

Peblar currently supports the following back offices: 

• Blulinc
• Chargit
• E-flux by Road
• FLEXeCHARGE
• LMS
• Longship 
• Maxem
• Monta
• Optimile
• Tap Electric
• Wattify
  
  

What equipment do I need to install a Peblar?

These are the required tools to install a Peblar charger:

Number	Tool
1	Power drill with 8mm drill bit
2	Cable cutter
3	Wire stripper
4	Torx screwdriver T10 / T20 / T 30
5	Spirit level

 

How does the Peblar dynamic load balancing kit work, and how do I install it?

The load balancing kit consists of three split-core CT coils placed around the main cables above the main circuit breaker. These CT coils measure the used current per phase and communicate this to the charger via a hardwired connection. You can find information on the load balancing kit installation in the manual that Peblar provides.

How do I configure the group load balancing of multiple Peblar’s?

During commissioning, you can configure any charger as a leader or follower. To guarantee optimal flexibility for the installer, there’s no distinction in our product range in that regard.

In a group of chargers, only one Peblar charger can be configured as a leader; the other chargers should be installed as followers. When commissioning the leader, you can indicate how much current there’s available for the group of chargers. When this is done for all chargers in the group, the leader will evenly distribute the available current and ensure that the group will not exceed the given threshold.

How do I know that the Peblar is successfully installed?

Not connected to the backoffice: After the commissioning steps in the web interface, the charger should reboot. When the reboot and commissioning are successful, the light on top of the charger will turn green.

Connected to the backoffice: After the commissioning steps in the web interface, the charger should reboot. When the reboot and commission are successful, the light on top of the charger remains yellow. The charger then sends a notification to the back office. The CPO should change the availability of the charger to ‘Operative’. After this step, the LED's light turns green, and the charger is ready to use. 

What sort of information can be found on the display of the charger?

The charger's display shows a variety of information; see the picture below. Also, when the charger boots, it shows the hash of the meter and the total charged energy over a lifetime.

 

Can the charger be reconfigured after it has been installed?

Yes, that’s possible. In the web interface of the charger, you can make reconfigurations at any time by performing a recommission. You can also remotely change the Peblar Home Plus settings via OCPP when connected to the back office.

Which settings can I change on my web interface?

You can adjust various settings through the web interface. Here is a list of actions you can take: 

• Monitor real time & historical charging sessions

• Adjust LED preferences and sound settings

• Manage authorization settings / RFID tags (for unmanaged boxes)

• Set personalized charging schedules

• Choose your solar charging method

• Set up network configurations

• Download and install software updates

• Download diagnostics for remote support

Can I perform scheduled charging?

Certainly! Just navigate to the 'Smart Charging' tab in the web interface and choose the 'Scheduled Charging' option. This feature allows you to designate specific time frames for both weekdays and weekends, ensuring your charging happens exactly when you want it to.

How can I add the web interface to my phone's home screen?

For iOS:

  1. Open Safari and go to the web interface.

  2. Tap the "Share" button (a square with an arrow pointing up).

  3. Select "Add to Home Screen."

 

For Android:

  1. Open Chrome and go to the web interface.

  2. Tap the three vertical dots in the upper-right corner.

  3. Choose "Add to Home screen." (Note: Steps for Android may vary based on device model or browser used.)

Home Charging

What is the meaning of the light on top of the charger?

The light on top of the charger can take on several colours, each indicating the status of the charger. 

1. Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.
2. Blinking red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.
3. Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed. 
4. Solid blue: The charger is connected to the EV and ready to start the session. 
5. Pulsating blue: The charging session is ongoing, and power is being delivered to the EV.  
6. Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge. 
7. Blinking green: the EV is authorised to charge.
8. No colour visible: The LED feedback is put at 0%, or the power is down.

Which back offices does Peblar support?

Peblar currently supports the following back offices: 

• Chargit
• E-flux by Road
• LMS
• Longship 
• Maxem
• Monta
• Optimile

What information can I find on the screen of my charger?

The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime

Why would I want to connect my charger to Wi-Fi or ethernet?

Connecting the charger to Wi-Fi or ethernet is helpful since it allows you to access the charger through your browser by entering your unique Peblar IP or ID address. You can choose smart charging modes, which can save unnecessary costs. A Wi-Fi or ethernet connection is required for load balancing with a P1 dongle. The Peblar supports this functionality.

Is my Peblar capable of performing load balancing?

Yes, the Peblar charger can perform load balancing in multiple ways. For example, it can execute this charging strategy using the CT coils. These coils are connected to the charger and placed over the three main wires under the main circuit breaker. Another way is to read out the smart meter using a P1 interface and connect this interface to the Peblar charger. In a future firmware update, Peblar will also support reading out Modbus meters. The Peblar charger will then be able to perform load balancing based on the information received from these meters.

Can my Peblar be used for automated billing?

The Peblar Home Plus charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.

How do I know what type of Peblar I have and how it is configured?

To determine your Peblar charger type, look at the label on the side of the product. This should say either 'Peblar Home' or 'Peblar Home Plus'.

You can access the web interface and go to the 'installation' tab to observe how your charger is configured. Here, you can also find all the information about the installer's installation.

How do I access the web interface of the Peblar?

The one-page user manual contains information about how to log in to the charger. You can connect to the WLAN of the charger using the information on the label. 

Which settings can I change on my web interface?

You can adjust various settings through the web interface. Here is a list of actions you can take: 

• Adjust LED preferences

• Customize sound settings

• Manage authorization settings (for unmanaged boxes)

• Update passwords s

• Set personalized charging schedules

• Fine-tune network configurations

• Download software updates

Can I perform scheduled charging?

Certainly! Just navigate to the 'Smart Charging' tab in the web interface and choose the 'Scheduled Charging' option. This feature allows you to designate specific time frames for both weekdays and weekends, ensuring your charging happens exactly when you want it to.

How can I add the web interface to my phone's home screen?

For iOS:

  1. Open Safari and go to the web interface.

  2. Tap the "Share" button (a square with an arrow pointing up).

  3. Select "Add to Home Screen."

 

For Android:

  1. Open Chrome and go to the web interface.

  2. Tap the three vertical dots in the upper-right corner.

  3. Choose "Add to Home screen." (Note: Steps for Android may vary based on device model or browser used.)

Business Charging

What is the meaning of the light on top of the charger?

The light on top of the charger can take on several colours, each indicating the status of the charger. 

1. Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.
2. Blinking red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.
3. Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed. 
4. Solid blue: The charger is connected to the EV and ready to start the session. 
5. Pulsating blue: The charging session is ongoing, and power is being delivered to the EV.  
6. Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge. 
7. Blinking green: the EV is authorised to charge.
8. No colour visible: The LED feedback is put at 0%, or the power is down.

What information can be found on the display of the charger?

The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime

Is the Peblar Business charger capable of automated billing?

The Peblar Business charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.

Does the Peblar Business charger support dynamic load balancing, and group load balancing?

The Peblar Business charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.

Can the Peblar Business charger be remotely updated?

The Peblar business can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO).

Can the Peblar Business be mounted on a pole?

Yes, the Peblar Business is compatible with both pole and wall mounting. 

How is the Peblar Business charger managed by a back office?

The Peblar contains a pre-defined set of parameter values to establish a successful connection to one of the compatible back offices. The installer only needs to add the domain of the charge point operator (CPO) during the commissioning process so that the Peblar charger is added to the desired charge point manager. 

Residential Charging

Can the Peblar be used underground?

Yes, the Peblar charger can be used underground. It’s strongly advised to connect the charger with an ethernet cable so it doesn’t depend on the mobile network connection.

What information can be found on the display of the charger?

The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime

Is the Peblar capable of automated billing?

The Peblar can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.

Does Peblar support dynamic load balancing, and group load balancing?

The Peblar supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.

Can the Peblar be remotely updated?

The Peblar Home Plus and Peblar Business chargers can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO).  All Peblar variants can be updated in the local web interface.

Can the Peblar be mounted on a pole?

Yes, the Peblar is compatible with both pole and wall mounting. 

Is it possible to restrict charging on Peblar chargers only to my residents?

The end-user or installer of the charge point can add or remove the allowed Tag IDs in the web interface for local usage. This can be done in a CPO environment when the charge points are connected to a back office.

Fleet Charging

What is the meaning of the light on top of the charger?

The light on top of the charger can take on several colours, each indicating the status of the charger. 

1. Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.
2. Pulsing red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.
3. Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed. 
4. Solid blue: The charger is connected to the EV and ready to start the session. 
5. Pulsing blue: The charging session is ongoing, and power is being delivered to the EV.  
6. Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge. 
7. Blinking green: the EV is authorised to charge.
8. No colour visible: The LED feedback is put at 0%, or the power is down.

What information can be found on the display of the charger?

The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime

Is the Peblar capable of automated billing?

The Peblar charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.

Does Peblar support dynamic load balancing, and group load balancing?

The Peblar charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.

Can the Peblar be remotely updated?

The Peblar charger can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO). 

Can the Peblar be mounted on a pole?

Yes, the Peblar charger is compatible with both pole and wall mounting.

White Label Charging

What is the meaning of the light on top of the charger?

The light on top of the charger can take on several colours, each indicating the status of the charger. 

1. Solid red: The charger is in recovery mode; a firmware package must be installed on the charger.
2. Pulsing red: The charger is experiencing an issue that’s resulting in an error which prevents the charger from being used.
3. Solid yellow: The charger has yet to be commissioned and needs to be set up, or a firmware update is being installed. 
4. Solid blue: The charger is connected to the EV and ready to start the session. 
5. Pulsing blue: The charging session is ongoing, and power is being delivered to the EV.  
6. Solid green: The charger is ready to be used whenever an EV is not connected or an EV is connected but not authorised to charge. 
7. Blinking green: the EV is authorised to charge.
8. No colour visible: The LED feedback is put at 0%, or the power is down.

What information can be found on the display of the charger?

The charger's display shows a variety of information.

1. Charging or discharging
2. Energy / costs of the charging session / total
3. Energy tariff
4. Unit of displayed number, kWh, €, or €/kWh
5. Indication whether displayed energy corresponds to current session or lifetime

Is the white label charger capable of automated billing?

The white label charger can be managed by a back office and contains an integrated MID-certified energy meter. This product can be used for billing when you have, for example, a lease car.

Does the white label charger support dynamic load balancing, and group load balancing?

The white label charger supports both dynamic load balancing and group load balancing. A later firmware version will also support dynamic group load balancing.

Can the white label charger be remotely updated?

The white label charger can be updated remotely when connected to a back office and thus managed by a charge point operator (CPO). 

What can I customize on the charger?

- Color of covers

- Features in feature list

- Web interface

- Manual

- Packaging

- Logo

- Mechanics