Peblar

Customer Support Manager

Eindhoven, NL

Full-time

Introduction

At Peblar, we design and deliver smart, reliable EV charging solutions. As our Customer Support Manager, you play a key role in making sure our customers experience that reliability every single day. You lead our customer support team, ensure technical questions are handled quickly and correctly, and continuously improve how we support our products in the field.

Your mission is to deliver exceptional customer service and technical support for Peblar chargers. You lead the customer support specialists and make sure customers receive fast, accurate and structured support throughout the entire lifecycle of our products. By doing so, you directly contribute to customer satisfaction, retention and the long-term success of Peblar. As Customer Support Manager, you combine people management, process ownership and hands-on technical involvement. Your responsibilities are:

Lead and manage the day-to-day operations of the customer support department
Optimize the use of support tools and systems (such as e.g. Zendesk
Ensure Service Level Agreements (SLAs) are clearly defined, implemented and consistently met
Keep the support team up to date on new products, procedures and technical developments
Analyze support data (ticket and RMA) and KPIs, and translate insights into concrete improvements
Act as an internal stakeholder for LCM, Product Management, R&D, Sales and Marketing and actively contribute to projects and new product introductions
Create and maintain internal (technical) documentation and external knowledge base articles together with service and product teams
Support onboarding of new customers, including customer training where needed

Profile

Experience in a customer support leadership or supervisory role
Strong communication skills and the ability to work with both internal and external stakeholders
Ability to quickly understand technical products, protocols and systems
Hands-on mentality: you are part of the team and not afraid to dive into content yourself, combining a practical approach with a structured way of working
Experience with ticketing or CRM systems (Zendesk experience is a strong plus)
Analytical skills to interpret data, identify trends and propose improvements
Flexible, adaptable and aligned with a dynamic, high-tech company culture
Fluent in Dutch and English, both spoken and written
Fluent in French, and/or German in spoken and written is a plus

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Please fill in your personal details on the Prodrive Technologies Website.

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The Peblar mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Manufacturing

You like to think about manufacturability when designing

Flexible

You decide when, where and how much you want to work

Initiative

You don’t sit and wait, you have a hands-on mentality

Our application process

Apply

We review your application to determine if we're a good fit

Introduction call

We will call you for a quick introduction

Video call

If it's a match, we invite you to an introductory video call

Interview

We schedule an in-depth interview

Offer

We make you an offer

What we offer

Performance-based salary growth that rewards your results
33 vacation days per year, including public holidays
Flexible working hours
Time-for-time compensation when working extra hours
Strong focus on personal development, supported by a tailored growth and learning plan
Extensive career opportunities, with progression across a wide range of functions and projects
A young, entrepreneurial, and innovative company culture where initiative is encouraged
Free access to the company gym
Free lunch, dinner and healthy snacks available every day on-site