You can tell the product and the service keep improving. That gives confidence, for us and for our customers.

For JB Project Service one thing was central: delivering reliable charging solutions to customers. In practice that was not a given. With their previous supplier, problems kept increasing. "After about two years we were regularly dealing with defective chargers," Jeroen Baremans says. "You simply do not want that. Not for yourself, and not for your customers."

The search for a better alternative started online. Through social media, JB Project Service came across Peblar. The first experience through the wholesaler was not yet convincing, but as the problems with the old brand kept growing, they decided to give the product a chance. With success. "Since then we install almost nothing but Peblar chargers."

EV solutions for customers, and for installers

What stands out is the reaction of customers. According to Jeroen they are often positively surprised. "Certainly when you look at the price-quality ratio and the functionality. Customers see that a lot is possible." While some users miss a dedicated app, it is exactly the open integration approach that is valued. The freedom to connect the charger to apps and systems customers already use turns out to be an important advantage.

Peblar makes the difference for the installer too. Monitoring through Connect Hub means JB Project Service often spots faults early. "We can act faster and need to be on site less often. That saves time and raises the level of service towards the customer." It helps that support from Peblar is quick and accessible. "When I get in touch, I get a solution fast."

"You can tell the product and the service keep improving. That gives confidence, for us and for our customers."

Another important advantage of Connect Hub is that changes can often be made remotely. "For example when a customer switches from a 1-phase to a 3-phase connection. We no longer have to do that on site." Especially with customers further away, that is a clear efficiency gain.

On integrations, Jeroen sees many customers choosing connections with systems such as HomeWizard. That gives users better insight into energy use and lets them manage their installation smartly.

Looking ahead with confidence

Finally, JB Project Service looks ahead. The market keeps moving, and demand for dual chargers is growing, particularly on the business side. For JB Project Service the choice is clear by now: reliability, flexibility and collaboration make the difference.