Customer Support Engineer
Eindhoven,NL
Full-time
Introduction
Do you want to be part of world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Service Engineer for EV Charging solutions!
We are Peblar by Prodrive Technologies
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
What is the challenge?
Customers are demanding and as Peblar we should strive to deliver world-class customer support. As a Customer Support Engineer, you're the go-to person for all hardware and software-related needs. Your goal is to maintain jovial relationships with our clients.
Key responsibilities of the role
- Build as part of the Peblar team the world-class customer relationship management department,
- Diagnose, identify, and troubleshoot customer technical problems to resolve system issues,
- Provide second-line customer support when issues occur in the field,
- Prioritising customer queries and escalating serious technical issues to internal teams.
In practice, there will be many more responsibilities and opportunities. You will build a business together with your colleagues at Peblar. This requires you to be flexible and the willingness to work in a dynamic environment.
Profile
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Dutch language is a must,
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Adaptable in a highly dynamic environment,
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You are an empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions,
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Experience in a (technical) customer-focused position
Apply for your dream job
Please fill in your personal details on the Prodrive Technologies Website.
Apply nowThe Peblar mindset
Responsibility
You don’t just go to work, you feel responsible for your project
Manufacturing
You like to think about manufacturability when designing
Flexible
You decide when, where and how much you want to work
Initiative
You don’t sit and wait, you have a hands-on mentality
Our application process
Apply
We review your application to determine if we're a good fit
Introduction call
We will call you for a quick introduction
Video call
If it's a match, we invite you to an introductory video call
Interview
We schedule an in-depth interview
Offer
We make you an offer
What we offer
- Perfect environment for people willing to take full responsibility in a project
- Unlimited growth opportunities and freedom in taking different roles in different projects
- Young and dynamic culture
- Personal budget for training courses, classes or studies
- We are open 24/7 and provide lunch, dinner and a company gym
- Create your future with your own personal development plan
- Tools and equipment such as an iPhone, and laptop
- Salary that grows with your performance
- Opportunity to become a shareholder and entrepreneur in the company
- Travel allowance based on the days you are actually at Peblar
- 33 vacation days
- Pension plan
