Customer relationship manager
Eindhoven, NL
Full-time
Introduction
Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Relationship Manager for EV Charging solutions!
We are Peblar by Prodrive Technologies
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
What is the challenge?
Join Peblar as a Customer Relationship Manager and make sure our customers receive top-notch service, both in technical and customer-related matters. You'll oversee managing and solving issues with our chargers, handling returns, and ensuring overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.
Key responsibilities of the role:
- Address customer concerns with a friendly and effective approach, ensuring clear communication.
- Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments.
- Lead initiatives to collect positive customer feedback and improve service processes.
- Develop and implement a strategic Customer Service Roadmap, utilising tools to enhance overall customer service.
- Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality.
- Provide guidance and support to maintain a high standard of customer service within the team.
- Stay informed about product knowledge to better assist customers.
- Cultivate a customer-centric culture within the team.
Profile
- Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices.
- Fluent in the Dutch and English languages (other languages will be a strong plus).
- In-depth knowledge of industry-leading customer service tools.
- Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.
- Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.
- Exceptional communication and interpersonal skills.
Apply for your dream job
Please fill in your personal details on the Prodrive Technologies Website.
Apply nowThe Peblar mindset
Responsibility
You don’t just go to work, you feel responsible for your project
Manufacturing
You like to think about manufacturability when designing
Flexible
You decide when, where and how much you want to work
Initiative
You don’t sit and wait, you have a hands-on mentality
Our application process
Apply
Introduction call
We will call you for a quick introduction
Video call
Interview
Offer
What we offer
- Perfect environment for people willing to take full responsibility in a project
- Unlimited growth opportunities and freedom in taking different roles in different projects
- Young and dynamic culture
- Personal budget for training courses, classes or studies
- We are open 24/7 and provide lunch, dinner and a company gym
- Create your future with your own personal development plan
- Tools and equipment such as an iPhone, and laptop
- Salary that grows with your performance
- Opportunity to become a shareholder and entrepreneur in the company
- Travel allowance based on the days you are actually at Peblar
- 33 vacation days
- Pension plan
